Unable to register due to "suspicious" email address

News, updates, like or dislike

Moderators: Mug UK, Silver Surfer, Moderator Team

Post Reply
cacophony
Obsessive compulsive Atari behavior
Obsessive compulsive Atari behavior
Posts: 127
Joined: Sun Jul 22, 2018 11:14 pm

Unable to register due to "suspicious" email address

Post by cacophony »

Hi,

I know somebody who has been unable to register on this site because all the emails he has tried are being flagged as suspicious, including his official ISP address. Is there somebody that can help resolve this for him?

Thanks!
spiny
Disk Imager Supreme
Disk Imager Supreme
Posts: 2709
Joined: Mon Aug 11, 2003 11:53 pm
Location: just outside bristol
Contact:

Re: Unable to register due to "suspicious" email address

Post by spiny »

pm me their preferred email and I'll add it to the 'allowed' list
cacophony
Obsessive compulsive Atari behavior
Obsessive compulsive Atari behavior
Posts: 127
Joined: Sun Jul 22, 2018 11:14 pm

Re: Unable to register due to "suspicious" email address

Post by cacophony »

Thanks, pm sent!
User avatar
BitsNStuff
Obsessive compulsive Atari behavior
Obsessive compulsive Atari behavior
Posts: 122
Joined: Tue Oct 16, 2018 7:55 am
Contact:

Re: Unable to register due to "suspicious" email address

Post by BitsNStuff »

Thanks all, I was the one who had been trying to gain access here.

Just to add a bit of extra info as it may be useful Most of my email addresses aren't accepted due to them being regarded as "suspicious", which I can sort of understand with my @gmail.com, @live.co.uk and @icloud.com email addresses but when I've tried with my ISPs email of @btinternet.com I just get "Spammers Domain - Stop Forum Spam!" which does surprise me as it's obviously a paid and validated email address.

Happy to be a member but I do wonder how much of an issue this is for other people
stefanem
Atarian
Atarian
Posts: 7
Joined: Thu Apr 11, 2019 7:11 pm

Re: Unable to register due to "suspicious" email address

Post by stefanem »

I'm having the same problem. Who should I contact these days?
c0d3h4x0r
Atarian
Atarian
Posts: 7
Joined: Mon Apr 22, 2019 8:39 am
Location: Sammamish, WA, USA
Contact:

Re: Unable to register due to "suspicious" email address

Post by c0d3h4x0r »

I had exactly the same problem, and I finally figured out why -- the registration form wrongly rejects any email address containing periods before the at-sign (@). I tried to register using both of my usual outlook.com and gmail.com addresses (which share the same part before the at-sign), and it wouldn't accept either one... so on a hunch, I created a hotmail.com alias for my outlook.com account that does NOT contain any periods before the at-sign, and the registration form finally accepted that one.

Whoever runs the forums really needs to look at whatever regex they're using to identify "suspicious" e-mail addresses, because it's wrong.
spiny
Disk Imager Supreme
Disk Imager Supreme
Posts: 2709
Joined: Mon Aug 11, 2003 11:53 pm
Location: just outside bristol
Contact:

Re: Unable to register due to "suspicious" email address

Post by spiny »

c0d3h4x0r wrote:I had exactly the same problem, and I finally figured out why -- the registration form wrongly rejects any email address containing periods before the at-sign (@). I tried to register using both of my usual outlook.com and gmail.com addresses (which share the same part before the at-sign), and it wouldn't accept either one... so on a hunch, I created a hotmail.com alias for my outlook.com account that does NOT contain any periods before the at-sign, and the registration form finally accepted that one.

Whoever runs the forums really needs to look at whatever regex they're using to identify "suspicious" e-mail addresses, because it's wrong.

how many periods are there in the first part of the email you were trying to use ? we have anti spam stuff setup to preven the usual email tricks, but firstname.lastname@whatever.com is perfectly valid.
User avatar
mfro
Atari Super Hero
Atari Super Hero
Posts: 856
Joined: Thu Aug 02, 2012 10:33 am
Location: SW Germany

Re: Unable to register due to "suspicious" email address

Post by mfro »

That's not how phpbb antispam works.

It uses the blacklist at https://www.stopforumspam.com/search . Lookup e.g. @btinternet.com and you'll find several hundreds of hits. If your email address is among them, you found the root cause. If it's in there, its either because your password has been on one of the many hacked lists floating the net, because some nasty soul put you there innocently or - god beware - because you *are* a forum spammer.

If you aren't, you can request removal there. If I'd find my own email address there, I would change *all* passwords of all accounts immediately.
spiny
Disk Imager Supreme
Disk Imager Supreme
Posts: 2709
Joined: Mon Aug 11, 2003 11:53 pm
Location: just outside bristol
Contact:

Re: Unable to register due to "suspicious" email address

Post by spiny »

mfro wrote:That's not how phpbb antispam works.

incorrect. We have wildcards setup to match email addresses and disallow common spam formats.
User avatar
mfro
Atari Super Hero
Atari Super Hero
Posts: 856
Joined: Thu Aug 02, 2012 10:33 am
Location: SW Germany

Re: Unable to register due to "suspicious" email address

Post by mfro »

spiny wrote:
mfro wrote:That's not how phpbb antispam works.

incorrect. We have wildcards setup to match email addresses and disallow common spam formats.
Then why don't you setup that said feature? At least more reliable than arbitrary wildcards?
spiny
Disk Imager Supreme
Disk Imager Supreme
Posts: 2709
Joined: Mon Aug 11, 2003 11:53 pm
Location: just outside bristol
Contact:

Re: Unable to register due to "suspicious" email address

Post by spiny »

mfro wrote:
spiny wrote:
mfro wrote:That's not how phpbb antispam works.

incorrect. We have wildcards setup to match email addresses and disallow common spam formats.
Then why don't you setup that said feature? At least more reliable than arbitrary wildcards?

re-reading my post, it wasn't clear. We have the stopforumspam database AND regex pattern matching in place.
c0d3h4x0r
Atarian
Atarian
Posts: 7
Joined: Mon Apr 22, 2019 8:39 am
Location: Sammamish, WA, USA
Contact:

Re: Unable to register due to "suspicious" email address

Post by c0d3h4x0r »

spiny wrote:how many periods are there in the first part of the email you were trying to use ? we have anti spam stuff setup to preven the usual email tricks, but firstname.lastname@whatever.com is perfectly valid.
Two. It's my first name, middle initial, and last name, separated from each other by periods.
c0d3h4x0r
Atarian
Atarian
Posts: 7
Joined: Mon Apr 22, 2019 8:39 am
Location: Sammamish, WA, USA
Contact:

Re: Unable to register due to "suspicious" email address

Post by c0d3h4x0r »

mfro wrote:That's not how phpbb antispam works.

It uses the blacklist at https://www.stopforumspam.com/search . Lookup e.g. @btinternet.com and you'll find several hundreds of hits. If your email address is among them, you found the root cause. If it's in there, its either because your password has been on one of the many hacked lists floating the net, because some nasty soul put you there innocently or - god beware - because you *are* a forum spammer.

If you aren't, you can request removal there. If I'd find my own email address there, I would change *all* passwords of all accounts immediately.
Neither of my usual two email addresses are contained in that blacklist. And no, I'm not a spammer (of forums, or anything else for that matter).
spiny
Disk Imager Supreme
Disk Imager Supreme
Posts: 2709
Joined: Mon Aug 11, 2003 11:53 pm
Location: just outside bristol
Contact:

Re: Unable to register due to "suspicious" email address

Post by spiny »

c0d3h4x0r wrote:
spiny wrote:how many periods are there in the first part of the email you were trying to use ? we have anti spam stuff setup to preven the usual email tricks, but firstname.lastname@whatever.com is perfectly valid.
Two. It's my first name, middle initial, and last name, separated from each other by periods.
whats the domain name? PM me and I can either add an exception, or just edit your profile with the whole address if thats easier

cheers, Phil.
c0d3h4x0r
Atarian
Atarian
Posts: 7
Joined: Mon Apr 22, 2019 8:39 am
Location: Sammamish, WA, USA
Contact:

Re: Unable to register due to "suspicious" email address

Post by c0d3h4x0r »

spiny wrote:PM me and I can either add an exception, or just edit your profile with the whole address if thats easier
Thanks. PM sent.
stefanem
Atarian
Atarian
Posts: 7
Joined: Thu Apr 11, 2019 7:11 pm

Re: Unable to register due to "suspicious" email address

Post by stefanem »

c0d3h4x0r wrote:
spiny wrote:PM me and I can either add an exception, or just edit your profile with the whole address if thats easier
Thanks. PM sent.
As a new user I am not allowed to send private messages...
What should I do? I will loose my current email address by Friday as that will be my last day at work where I got if from.
User avatar
Greenious
Hardware Guru
Hardware Guru
Posts: 1462
Joined: Sat Apr 24, 2004 5:39 pm
Location: Sweden

Re: Unable to register due to "suspicious" email address

Post by Greenious »

stefanem wrote:
c0d3h4x0r wrote:
spiny wrote:PM me and I can either add an exception, or just edit your profile with the whole address if thats easier
Thanks. PM sent.
As a new user I am not allowed to send private messages...
What should I do? I will loose my current email address by Friday as that will be my last day at work where I got if from.
Try now, once you've got 3 approved posts, your "trial period" should be over. :)
Updated my guides as of june 28th, 2016. Check'em out and feedback!
http://www.atari-forum.com/viewtopic.php?t=5040
stefanem
Atarian
Atarian
Posts: 7
Joined: Thu Apr 11, 2019 7:11 pm

Re: Unable to register due to "suspicious" email address

Post by stefanem »

Greenious wrote:
stefanem wrote:
c0d3h4x0r wrote:
Thanks. PM sent.
As a new user I am not allowed to send private messages...
What should I do? I will loose my current email address by Friday as that will be my last day at work where I got if from.
Try now, once you've got 3 approved posts, your "trial period" should be over. :)
8) This - of course - was the plan all along 8)
User avatar
BitsNStuff
Obsessive compulsive Atari behavior
Obsessive compulsive Atari behavior
Posts: 122
Joined: Tue Oct 16, 2018 7:55 am
Contact:

Re: Unable to register due to "suspicious" email address

Post by BitsNStuff »

Hi,
I have one of our Discord members who's been trying to sign but they don't get sent the confirmation email, can somebody on the team please assist if I send details to them?
I'm not sure if it's related but I've not had any notification emails since there was issues with the site last week and I have read that Brume was trying to do some work behind the curtain.
Thanks
spiny
Disk Imager Supreme
Disk Imager Supreme
Posts: 2709
Joined: Mon Aug 11, 2003 11:53 pm
Location: just outside bristol
Contact:

Re: Unable to register due to "suspicious" email address

Post by spiny »

BitsNStuff wrote:Hi,
I have one of our Discord members who's been trying to sign but they don't get sent the confirmation email, can somebody on the team please assist if I send details to them?
I'm not sure if it's related but I've not had any notification emails since there was issues with the site last week and I have read that Brume was trying to do some work behind the curtain.
Thanks

sure, go for it
Post Reply

Return to “Website Discussions”